Frequently Asked Questions

FAQs

General

What is KidZania?

KidZania is one of the fastest growing kid’s hands-on edutainment brands in the world. It is an interactive indoor theme park combining inspiration, fun and learning through realistic role-play for children aged 3 to 17.

At KidZania Singapore, kids can independently explore the 81,000 square feet kid-sized City, complete with buildings, paved streets, vehicles, and a functioning economy, just like in a real world! Through realistic role-play, they learn about different careers, the inner-workings of a City and the concept of managing money.

You can find out more about the KidZania concept here.

What is the main language spoken in KidZania Singapore?

The main language spoken in KidZania Singapore is English, and the information stated on the Census Boards are in English and Chinese.

Chinese-speaking visitors can also request for a Chinese park map from our Ticketing Counters.

Does KidZania Singapore accept credit cards or foreign currency?

KidZania Singapore accepts kidZos, Singapore Dollars, major credit cards and Alipay only.

Does KidZania Singapore have a storage area for our belongings?

Lockers of various sizes are available for rent near KidZania Singapore’s Ticketing Counters.

Can I bring my luggage into KidZania Singapore?

Luggage/s are not allowed within the City. Lockers of various sizes are available for rent near KidZania Singapore’s Ticketing Counters.

What are KidZania Singapore’s operating hours?

KidZania Singapore usual operating hours are from 10am to 6pm daily*.

* Closed on selected Wednesdays for routine maintenance.

Visitors are advised to check on our Opening Hours on our Website and Facebook for the latest updates on upcoming events that may potentially affect park opening hours.

Are there any events that would impact KidZania Singapore’s operations?

Visitors are advised to check on our Opening Hours listed on our Website and Facebook for the latest updates on upcoming events that may potentially affect park opening hours.

Ticketing and Admission

How much is an admission ticket to KidZania Singapore?

Please find our Ticket Types and Prices here.

Is Sentosa island admission included in the price of KidZania Singapore’s admission ticket?

Sentosa island admission is excluded from our admission tickets and is payable directly to Sentosa Development Corporation.

Why should I purchase tickets online?

To avoid disappointment, we recommend all visitors to purchase their admission tickets in advance via our Online Ticketing Site, to guarantee admission on your chosen day, especially during peak periods like the weekend, Public and School holidays.

Guests may also purchase tickets via walk-in on the day of your visit at KidZania Singapore Ticketing Counters. However, to ensure a pleasant experience for all guests in the City, KidZania Singapore has a capacity limit, and admission tickets are sold on a first come first served basis.

Why should I purchase my tickets from KidZania Singapore directly?

Visitors are encouraged to purchase admission tickets from KidZania Singapore Ticketing Counters, KidZania Singapore Online Ticketing Site or from reputable vendors and travel agents to ensure the authenticity of their admission tickets.

What time does KidZania Singapore Ticketing Counters open and close?

Our Ticketing Counters open 30 minutes before the City opens and the last admission into the City is one and a half (1.5) hours prior to the City’s closure.

Why do I need to queue when I have already bought my tickets online?

Purchasing tickets online will ensure your entry to the City on the date selected, ahead of a potential selling out of walk-in tickets, especially during the school holidays.

All visitors will still need to queue at the Ticketing Counters as each visitor will be issued security bracelets to ensure that your kids would not leave the City independently without their accompanying adult. This is a security process that is unique to KidZania and one that is necessary for the safety of our kids.

Kids aged 3 years and above will also be issued their kidZos and Debit card which are necessary for them to participate in the role-play activities.

Will KidZania Singapore be open if it is raining?

KidZania Singapore is an indoor City for kids and families to enjoy the KidZania experience regardless of the weather. It is just a sheltered 5-minute walk from Sentosa’s Beach Station.

Is there any dress code in KidZania Singapore?

Visitors are advised to wear comfortable clothes and bring a light jacket as the City is air-conditioned.

Kids should be in proper attire (pants, jeans or shorts) and covered footwear if they want to take part in the role-play activities at the Climbing Building, Mountaineering School or Stadium.

 

Admission into KidZania Singapore may be denied if clothing are deemed to be inappropriate, offensive, harmful or disruptive.

Can I bring my pet to the park?

Pets are not allowed in the City for the convenience of all visitors, and to ensure a safe and clean environment for all.

Directions

How do I get to KidZania Singapore?

KidZania Singapore is located on Sentosa island, and a convenient 5-minute walk via a sheltered walkway from Sentosa’s Beach Station.

More information on how to arrive at KidZania Singapore can be found here.

KidZania Experience

How long is the KidZania experience?

At KidZania Singapore, each role-play activity have been designed as 20 to 30-minute learning experiences by educators and industry experts.

With over 60 role-play activities available, we encourage all visitors to arrive early and set aside a full day to visit us so that they have ample time to explore the City!

What are the role-play activities available in KidZania Singapore?

Kids aged 3 years and above will be spoilt for choices with more than 60 role-play activities available in the City. Find out more about our role-play activities here.

What is available for adults to do at KidZania Singapore?

Adults are welcome to join in the fun at selected role-play activities, such as playing a Cabin Passenger at the Aviation Academy, a Cash Officer at the Vault, to be the Audience at the Theatre, and many more! Look out for the ‘Parents Welcome’ signage on the Census Board and approach our Zupervisors to find out more.

Alternatively, adults can take part in thematic events and workshops available during selected periods, or take a breather at the Parents Lounge located on the Mezzanine Level.

Where can I find KidZania Singapore’s map?

You can download the City map in English here or the City map in Chinese here.

Dining at KidZania Singapore

What are the dining options at KidZania Singapore?

There are many F&B options available at KidZania Singapore – KFC, Killiney Kopitiam, KZ Kafe, Good Old Days Express, Parents Lounge, and Pizza Hut – serving a good mix of finger food and proper meals.

Kids can get the opportunity to role-play as Chefs at Chicken Restaurant, Pizza Shop or Soup Kitchen and make their own meals!

Are there vegetarian options in KidZania Singapore?

There are vegetarian options available at the Good Old Days Express, Killiney Kopitiam and Pizza Hut.

Are there Halal options in KidZania Singapore?

There are Halal-certified dining options available at KFC, Good Old Days Express and Pizza Hut.

Is KidZania Singapore able to accommodate to food allergies and other intolerance?

Exemptions are given to visitors with special dietary requirements, and we invite visitors to inform us of their requirements via email at share@kidzania.com.sg.

Ingredients used during role-play activities will be made known before the start of each activity. Kids with known allergies should highlight this to our Zupervisors at the start of each activity.

For F&B outlets, guests can speak to our F&B partners within the City to enquire more on their food preparation and ingredients used.

Can I bring my own food into KidZania Singapore?

Please be assured that we have sufficient options in KidZania Singapore, hence outside food and drinks (unless medically prescribed) is not allowed to safeguard food hygiene in our City.

If you have special dietary requirements, please email us at share@kidzania.com.sg.

Security and Accessibility

Can kids enter KidZania Singapore on their own?

As per our admission policy, an adult (aged 18 years old and above) must be present for the admission of any kid into KidZania Singapore. The same adult is the only person authorised to leave KidZania Singapore with the same kid.

Kids below the age of 8 should be accompanied by the same adult at all times when inside the City, and we recommend that one adult may supervise up to five (5) kids only.

If your kid is above the age of 8 years, you may purchase an admission ticket for your kid without an adult ticket. Do note however that an adult would still need to be present during your kid’s check-in process on the day of visit. This is to facilitate the issuance of a security bracelet to both adult and child – all kids entering KidZania Singapore will be tagged with a security bracelet that is linked to their accompanying adult, and will only be allowed to exit the City with the same adult.

This is part of our responsibility to parents and guardians to ensure that every child is accounted for.

Can adults enter KidZania Singapore without kids?

All KidZania Cities are created for kids and run by kids, for them to explore life’s experiences within a safe, fun and interactive environment. Kids rule at KidZania and as such, adults are not allowed to enter KidZania Singapore if unaccompanied by a child.

KidZania Singapore will occasionally host team bonding events for corporate companies within the City for adults, however, all participants will be informed of the safety procedures in the City, and the facilitators will constantly emphasise the importance of the kids’ safety.

Are re-entries allowed into KidZania Singapore?

Re-entries are not allowed into KidZania Singapore. Temporary exits from the City are allowed on a case-by-case basis, which will be assessed and handled by the Duty Manager.

Can I take a stroller around with me?

The City of KidZania Singapore is stroller friendly, with wide paths and service lifts for easy access throughout the City.

Can KidZania Singapore accommodate kids with special needs?

KidZania Singapore is an inclusive environment which aims to meet the needs of all kids. A majority of our activities have been designed to be practical and accessible, and our team members have been trained to assist.

A guardian or parent will be allowed to accompany children with special needs and assist them in doing the activities.

For more information, please visit our Accessibility page, or drop us an email at share@kidzania.com.sg and discuss with us any concerns you may have before making your booking.

Birthday Parties

Are there Birthday Party Packages available for booking in KidZania Singapore?

KidZania Singapore offers different types of birthday party packages for kids aged 3 years and above.

Leave it to our team of dedicated party specialists to take care of your party requirements as you sit back, relax and blow out the candles to fun and surprises at KidZania Singapore!

More information on the packages can be found on here, or you can email celebrate@kidzania.com.sg.

What ages are the KidZania Singapore Birthday Parties catered for?

Our party packages are best suited for kids aged 3 years and above, which is in line with the recommended age for our role-play activities. Selected activities are also available for Toddlers below the age of 3.

What and how much are the Birthday Party Package(s)?

As our birthday party package are fully customisable, please email our party specialists at celebrate@kidzania.com.sg to share your requirements, for them to quote an appropriate price.

What is included in a Birthday Party Package?

More information on what a Birthday Party Package will include can be found here.

Please email our party specialists at celebrate@kidzania.com.sg for more details and for a list of other party add-on options.

What type of decorations are included in a Birthday Party Package?

A birthday banner and balloons will be provided for party room decorations.

Alternatively, you can drop our party specialists an email at celebrate@kidzania.com.sg to discuss your requirements.

Can I bring my own party decorations?

All decorations are subjected to approval in accordance to KidZania Singapore’s usual park rules and regulations, and with respect to our industry partners.

Please email celebrate@kidzania.com.sg with your requests, and we will work with you on the decoration ideas.

What is the party pack in the Birthday Party Package? Can I bring my own party packs?

Each package will include party packs for your guests. Additional party packs can be purchased as add-ons. If you wish to bring your own party packs and/or props, please inform our party specialists in advance.

Alternatively, drop our party specialists an email at celebrate@kidzania.com.sg with your requirements and for further enquiries.

Can I bring my own F&B for the Birthday Party?

To ensure food hygiene and safety, food purchased outside of KidZania Singapore are not allowed in KidZania Singapore.

Guests can choose from the wide range of F&B options found in the City of KidZania Singapore, or you can pre-order your meals from KidZania Singapore’s list of approved caterers.

Can I bring my own Birthday Cake into KidZania Singapore?

To safeguard the food hygiene in our City, outside food and drinks (including Birthday Cake/s) are not allowed within the City.

How do I book a KidZania Singapore Birthday Party Package?

Please email our party specialists at celebrate@kidzania.com.sg with your selected date, requirements and contact details.

If it rains, will the Birthday Party Package be refunded?

KidZania Singapore is a fully air-conditioned indoor City that will allow you and your guests to enjoy the party without worrying about the weather.

Corporate Events and Booking

Does KidZania Singapore host corporate events?

KidZania Singapore offers unique venues to cater for all of your event’s needs.

More information on the events and venue rental can be found on our website here or you can email celebrate@kidzania.com.sg.

How do I book a venue for a corporate event at KidZania Singapore?

Please email our team of dedicated events specialist at celebrate@kidzania.com.sg.

Can I arrange for a site recce at KidZania Singapore before making a booking?

Please email our team of dedicated events specialist at celebrate@kidzania.com.sg to arrive for a site recce.

School Visits and Learning Journeys

Does KidZania Singapore host School Visits and Learning Journeys?

School groups can enjoy attractive rates when they visit KidZania Singapore.

Please email our School Team at learn@kidzania.com.sg to find out more about our School Visits and Learning Journeys.

How will visiting KidZania Singapore benefit my students?

KidZania Singapore offers a unique platform for teachers to complement their teaching, by providing an out-of-classroom learning environment along with the benefits of realistic role-play.

Kids are empowered to make independent decisions and attain valuable life skills such as financial literacy, social interaction, problem-solving and responsibility for the environment while gaining greater respect for the different professions of the world.

What is the recommended duration for School Visits and Learning Journeys?

We recommend that school groups allocate at least four to five hours for students to optimise their experience at KidZania Singapore.

Please email learn@kidzania.com.sg and discuss with us your concerns before making a booking.

Can we proceed to KidZania Singapore as planned if it rains on our date of visit?

KidZania Singapore is an indoor kids’ theme park that allows students to benefit from the KidZania experience regardless of the weather. The Coach Park is a short walk to KidZania Singapore via a sheltered walkway.

Can teachers leave KidZania Singapore while their students are inside?

For security reasons, KidZania Singapore requires all supervising adults, school teachers and guardians alike, to remain with the students for the entire duration of the visit.

Do you provide catered meals to school groups?

There are a variety of catering choices for selection from different F&B caterers.

Please email learn@kidzania.com.sg for more information.

Corporate Social Responsibility

How does KidZania Singapore contribute back to society?

In our pursue for kids to Get Ready for a Better World, KidZania Singapore believes it is our corporate social responsibility to provide a platform for kids from various walks of life to develop the confidence and necessary life skills to create a better world for the future.

By working closely with local charity groups, homes, non-profit organisations and Voluntary Welfare Organisations that share the same values as KidZania, we aim to create a better world for the future through the future of our generation.

Does KidZania Singapore have an official CSR partner?

No, KidZania Singapore does not have an official CSR partner.

Can corporate companies organise trips with a CSR partner to KidZania Singapore?

As part of our contribution to give back to the local community, KidZania Singapore is open to working with corporate companies on CSR objectives that are focused on the future of our generation.

Please email explore@kidzania.com.sg and let us work out a programme that would best suit your CSR objectives.

Who can I contact for CSR and/or sponsorship requests?

Please email media@kidzania.com.sg for CSR and/or sponsorship requests.